Send your Thanks to Sky
Sending Thanks on Sky Community is all about giving thanks to Sky Staff who've stood out and gone above and beyond for you.
Simply select Send your Thanks and tell us why you’d like to send your recognition. We’ll then put on our detective hats and track down the staff member using your Community email address. The individual and their manager will then receive your post and a nomination from our internal recognition awards. If we can’t track them down, we’ll reach out via Private Message to gather more information.
Thank you for taking time to recognise our colleagues for the great work they do on a daily basis.
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Status:
Mission Accomplished
Hi In these terrible times I would just like to give a Well Done and big thank you to one of your phone operatives called Tamara. She spoke to my 80 year old Aunty a couple of days ago and they had a lovely chat and a good laugh and my Aunty mentioned that ' she was fine she had her TV, her bottle of whisky and if she had some chocolates she would be in clover' Well lo and behold a couple of days later she received two boxes of chocolates from Tamara at SKY so I would just like to thank her on behalf of my Aunty Mrs Jean Rushworth, Morecambe. Random acts of kindness in these dark times are really appreciated and it touched my aunty very much indeed as it has me so felt I had to write to thank her. Sonia Bonney
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Submitted on
25 Mar 2020
02:35 PM
Submitted by
sonbon
on
25 Mar 2020
02:35 PM
Status:
Mission Accomplished
@Anonymous Health/disability in this household too. I was just saying to the wife last night I'm so glad we decided to return to Sky at the beginning of the year. The sevice has been invaluable these past few days as we find ourselves, like most other people, indoors looking out at the world. All of my dealings with Sky, from the guys on the phone who initially processed my request, to the guy who was very courteous and accomodating when we got Sky installed, right through to the staff here and on social media, have been refreshing from how I've felt as a customer of other companies. Take a bow Sky 😍
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Submitted on
25 Mar 2020
10:45 AM
Submitted by
RobH82
on
25 Mar 2020
10:45 AM
Status:
Mission Accomplished
Ben was Brilliant! Could not have wished for a better representative to speak to that day! Not only was he excellent in helping us with our new broadband tariff setup, but also brilliant and informative of the tariffs and products available to us. Ben dealt with our call with proficiently, in a timely manner, professionalism and yet understood our needs in a compassionate and positive/ uplifting manner. It was lovely to speak to him on that day with all that we are all currently faced with here in the UK and the coronavirus pandemic. Ben is without a doubt as real asset to Sky and a great role model for how we should all carry this torch of positivity and pass it on. The best experience I have encountered to date with a representative 😀 100 out of 10 is our score for Ben, who we are happy to talk to again at anytime! tomorrow is fine, I'm free all day 🙂 But seriously, Ben is an exceptional advocate not only for representing your products, but also has a fantastic phone manner, by which he explains with attention to detail and in a way that you can understand. Thank you Sky for recognising our loyalty and consistently providing us with a fantastic service!
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Submitted on
25 Mar 2020
12:32 AM
Submitted by
Claire-Rach
on
25 Mar 2020
12:32 AM
Status:
Mission Accomplished
I wanted to say a massive thank you called Phil who works on the vip rewards department, I struggled to pay all my sky bill this month with the rising cost of everything with this Coronavirus, I'm off work which has closed and single dad to 4 boys , I explained my situation and he politely asked me what I could afford and once I made an affordable payment which he didn't have to do my sky services were reinstated, now that's real customer service , going out of his way to help me and my children in these uncertain times , sky please please thank Phil for me 👍
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Submitted on
23 Mar 2020
08:24 PM
Submitted by
Fan+of+sky
on
23 Mar 2020
08:24 PM
Status:
Mission Accomplished
Just wanted you to know what the entire family were saying WhatsApp group chat last night about about you and BT. You have been brilliant pausing the sport, BT however... everyone is saying BT phones and tv are all getting cancelled soon as the dust settles with corona and we are all coming over to watch champ league and Europa on your platform next season. [content removed] BT.
Moderator note: language removed
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Submitted on
23 Mar 2020
03:14 PM
Submitted by
stuart+stuart
on
23 Mar 2020
03:14 PM
Status:
Mission Accomplished
I'm not sure if this is the right section to ask but I would like to have an option where we can praise sky for being a great company to be with. So many organisations have plenty about complaints but it would be nice to have somewhere positive to email. That way sky would have positive feed back to know what they are doing right.
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Submitted on
22 Mar 2020
02:34 AM
Submitted by
Xoena
on
22 Mar 2020
02:34 AM
Status:
Mission Accomplished
I searched high and low for this thread on Tuesday 17th March but, couldn't find it for looking. My mistake, found it now. I don't like to make this common knowledge but, it is prudent to the background of our experience, my wife and I are both physically disabled. This is why I justify having Sky TV, because I can't go to White Hart Lane anymore to see my beloved Spurs, I can no longer go to the pub. So, we make the most of Sky TV. On Tuesday 17th March 2020 we had a Sky engineer visit (nearly an hour early) to resolve an issue with the Q. We've seen the chap that visited maybe four or five times over eleven years I reckon. I won't even hold it against him he supports Manchester United. As he was working I informed him he was the last visitor we were having for twelve weeks due to my wife and I having to self-isolate because of our vulnerable state. He turned and asked if we needed any shopping, anything in fact. He said he would ensure he'd get to a shop for us at some point that day, if I just told him what we need. I said thanks but, our extended family had taken care of everything the day before for us. I know that I know his name but, for the life of me it escapes me (sorry!). He's got ginger hair, supports United and always takes his boots off when entering our home. He's done that every time he's visited. Please, if a mod can pass on our gratitude, on behalf of my wife and I, to this chap's boss or line manager, it will be greatly appreciated😉.
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Submitted on
20 Mar 2020
11:28 PM
Submitted by
Anonymous
on
20 Mar 2020
11:28 PM
Status:
Mission Accomplished
Hi I wasn't sure how to send my thanks to Sky. I hope this is the best way. In comparison to other providers your approach has been a refreshing change at this difficult time. The easy way I have been able to pause my sports package in comparison to the hour I spent on the phone to cancel my BT sport subscription is miles apart. The other additional extras such as the data boost have also been much appreciated. I have always been appreciative of the great service, quality products and content you provide and this has been even more apparent in the last week. Thank you for being proactive and not creating unnecessary obstacles it is much appreciated Neil
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Submitted on
20 Mar 2020
07:35 PM
Submitted by
Neil808121
on
20 Mar 2020
07:35 PM
Status:
Mission Accomplished
Call centre operator in Scotland Shelly Anne for Prime Minister!! she resolved my case in a Magestiv way thank you Shelly Anne you should get a pay rise ! thank you enormously
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Submitted on
20 Mar 2020
06:39 PM
Submitted by
HappyLeeds
on
20 Mar 2020
06:39 PM
Status:
Mission Accomplished
Just wanted to say thank you to Therese Extremely amiable, friendly and helpful. Managed to adjust my package and left me a happy customer
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Submitted on
11 Mar 2020
09:39 AM
Submitted by
Blue-bell1962
on
11 Mar 2020
09:39 AM
Status:
Mission Accomplished
Please pass on my thanks to line manager of the sky engineer who fitted my sky Q on friday(6/3/20). his name is Michael Thomplon and his eng. No. is FS:5009. He couldn't have been more helpful. Very Best Regards John.
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Submitted on
09 Mar 2020
01:53 PM
Submitted by
Nexus7
on
09 Mar 2020
01:53 PM
Status:
Mission Accomplished
I just wanted to say thank you for the tv installation that was carried out by your engineer today. 05/03/20. Everything went smoothly, I'm very pleased with the work he did. I might get told off by saying BUT he is the hottest sky engineer I've ever seen 🙂 So, on that note, thank you Sky! Edith
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Submitted on
05 Mar 2020
04:31 PM
Submitted by
edith.5.0
on
05 Mar 2020
04:31 PM
Status:
Mission Accomplished
I wanted to send my thanks to a Sky adviser who helped me recently. I contacted various providers on a number of occasions recently, primarily to downgrade my service as my financial circumstances have changed (unemployment). I contacted Sky in Feb/March to see if I could rearrange my old package to something more manageable. I spoke to Lesley Hogg. (somewhere in Scotland) who listened carefully to what I liked/disliked and what I could live without in my Sky package. She was helpful friendly and charming, and on a number of occasions called me back to update & reassure me about changes and progress, thus providing excellent customer service and dedication to resolving my issues. This lady has helped me out massively and is the epitome of an excellent Customer Service agent Thanks again Lesley (You are a Star)
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Submitted on
04 Mar 2020
09:47 AM
Submitted by
Bungy1962
on
04 Mar 2020
09:47 AM
Status:
Mission Accomplished
I had major issues with my SkyQ box last November & complained to you. A horrible employee there was rude so I complained to your Exec. Complaints team. A very helpful young lady resolved the problem and arranged for an Engineer to come and sort it out. He was brilliant - he changed some settings so that my sound bar would also work properly and he collected my 2nd box. It shows how good Sky is to employ such a great guy - he was a wonderful advertisment for Sky. I tried several times to give positive feedback via my mobile for the engineer but couldn't - I only have 3G. To make matters worse,I overlooked chasing up my feedback about him until today. Hopefully your Exec Complaints team will be able to find details and tell the engineer about my feedback. Someone there might want to consider changing the system so that customers with 3G mobiles can give feedback. That might also provide sales opportunities for Sky mobiles!
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Submitted on
03 Mar 2020
08:57 AM
Submitted by
OutlaneTaffy
on
03 Mar 2020
08:57 AM
Status:
Mission Accomplished
Hi there, We have just spoken to a nice gentlemen called Saj who was so lovely and helpful and really went above and beyond to try and help us resolve the problem we were having downloading a film. It makes such a change speaking to someone who is nothing but patient and kind - so please pass this on to him and give him a raise!
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Submitted on
01 Mar 2020
09:07 PM
Submitted by
sarah+leer
on
01 Mar 2020
09:07 PM
Status:
Mission Accomplished
Hi, I would like to leave feedback for one of your staff members who I spoke to today, I didn't get the feedback email so I searched Google and found this thread. I spoke to a very polite member from the Sky retentions team called Lily today (she was Scottish), she is a great example of how customer service should be handled. Lily was very polite, listened to and understood all my questions plus went above and beyond my expecations. Having waited over 2 hours to get onto Sky I was first connected to someone who seemed like he didn't want to deal with my call but as soon as I was connected to Lily she was a breath of fresh air and was very easy to deal with If you could please pass my comments onto her that would be great, her customer service should be noticed and rewarded in my opinion. Thanks to Lily for helping reduce my Sky bill and for helping me today 🙂
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Submitted on
01 Mar 2020
07:18 PM
Submitted by
aL7i5oN
on
01 Mar 2020
07:18 PM
Status:
Mission Accomplished
Hello I telephoned Sky today to ask about their current offers - I was in contact with what sounded like an overseas call centre first who were unable to help me so they passed me back to the UK. I spoke to Elaine who went above and beyond to help me and I was able to reduce my Sky package price, which, for a pensioner, was a huge relief. I would like to give personal thanks to Elaine , she is a credit to Sky and has the patience of a saint!! It is always very confusing trying to obtain the best deal possible especially with the evr changing offers but I was so pleased to be able to agree a satisfactory outcome and with Elaine's help now have the best deal I could hope for. My thanks, too, to her supervisor who helped with the offers. Thank you again from a very satisfied customer.
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Submitted on
28 Feb 2020
11:43 AM
Submitted by
Rubik12
on
28 Feb 2020
11:43 AM
Status:
Mission Accomplished
I was on the fibre thread complaining, but wanted to post a positive post on how good Sky Q is. I left Sky about 4 years ago and have been using tv's own freesat - recording to usb. Came back to Sky and am very impressed with how slick and user friendly the Q UI is. While I wasn't too impressed with prices increasing 2 weeks after I joined, I have to say, content price aside, loving the experience. And the installers - top guy!
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Submitted on
27 Feb 2020
03:53 PM
Submitted by
orionv75
on
27 Feb 2020
03:53 PM
Status:
Mission Accomplished
Hi there An engineer called Michael came to our home to set up our sky tv on 23.02.20. He was very professional and really friendly. He also very kindly helped my partner put our tv on the wall using a bracket, which he didn't have to do. I would like to say thank you to him and I hope he gets recognition for his excellent customer service! He is a credit to the company!
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Submitted on
26 Feb 2020
10:41 AM
Submitted by
SarahB35
on
26 Feb 2020
10:41 AM
Status:
Mission Accomplished
Hello Can you please pass thanks to the engineer that came and completed my install this morning! As an Openreach engineer myself, I know how important it is to have a good job recognised! Unfortunately I didn't get his name, so I hope you get it from your records! He was extremely friendly, courteous and extremely knowledgable! He is a credit to Sky, and deserves positive feedback! Thank you again! Mr & Mrs Parsons
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Submitted on
22 Feb 2020
09:50 AM
Submitted by
Parsons1990
on
22 Feb 2020
09:50 AM
Status:
Mission Accomplished
Good morning I just spoke with a wonderfully helpful and fiendly agent in Glasgow called Richie. I think he was in the retentions team as the number I was given to call was for someone who was considering leaving Sky. Please could someone pass on my thanks to him for his wonderful service. He did everything he could to give me the package I wanted and make sure my bill was as low as possible. He was knowlegable and very helpful and was a great credit to Sky. I am blown away by his customer service which was superb and hope that you will be able to recognise this and praise him. Thanks James
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Submitted on
22 Feb 2020
09:21 AM
Submitted by
JimmyH
on
22 Feb 2020
09:21 AM
Status:
Mission Accomplished
Just want to say that the engineer who dealt with my second installation visit after the first visit was unsuccessful was excellent as was Stuart who personally dealt with my broadband order issues by phone on 19th and 20th feb. Disappointed with the service issues but great staff at sky have been excellebt in trying to rectify those issues.
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Submitted on
20 Feb 2020
08:12 PM
Submitted by
JayH1983
on
20 Feb 2020
08:12 PM
Status:
Mission Accomplished
💯❤️Thank you
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Submitted on
20 Feb 2020
08:16 PM
Submitted by
annwhyte
on
20 Feb 2020
08:16 PM
Status:
Mission Accomplished
Annmarie Quilty,I would like to say thank to persons who helped me with a very helpful and human response at a very difficult time,thank you from my heart ♥.
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Submitted on
20 Feb 2020
07:25 PM
Submitted by
annwhyte
on
20 Feb 2020
07:25 PM
Status:
Mission Accomplished
Isabell Webster is an excellent news reader. How refreshing it is to have such a well spoken & extremely likeable presenter. This lady should be on a prime spot. Such a change from some of the news readers currently gracing our screens, who seem to be more intrested in, sounding smart, embarrassing the public & making the news all about them.
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Submitted on
20 Feb 2020
07:13 PM
Submitted by
LisaaLisa
on
20 Feb 2020
07:13 PM
Status:
Mission Accomplished
I have had great service recently from SKY especially from a young lady on 10th Feb called Maria. I feel so bad that I forgot to text back the feedback after our call. Is there anyway you could send me a private message and I could give you more detail? Anyway thanks for the great service always.
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Submitted on
19 Feb 2020
03:57 PM
Submitted by
Elena+F
on
19 Feb 2020
03:57 PM
Status:
Mission Accomplished
I would like to say a huge thank you to Jeanie and Jody from the Mobile Tech team for assisting me with a problem with my account ID this afternoon. I'd used the messenger option a couple of times, but seemed to keep going round in circles as I wasn't able to get across properly, what the problem was. I spoke to Jeanie who was so helpful and polite, and along with assistance from her colleague Jody, they got my account working the way it should.
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Submitted on
16 Feb 2020
04:36 PM
Submitted by
PennyjP
on
16 Feb 2020
04:36 PM
Status:
Mission Accomplished
Hi just wanted to say what great service I received last night from a colleague at Sky. His name was Connor and he was extremely helpful, and fully explained all aspects of the changes I was making to my Sky subscription. I had made an error in my upgrade earlier on in the day and was now trying to resolve this. Connor took his time to explain how he could help resolve it for me. It is so good to talk to someone who knows what their doing and is keen to resolve your issue. Connor I appreciate your excellence service and cannot thank you enough for sorting it all out for me.
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Submitted on
16 Feb 2020
11:14 AM
Submitted by
Jane+Elliot
on
16 Feb 2020
11:14 AM
Status:
Mission Accomplished
Hello
I am, sadly, leaving Sky after 18 years as a customer. Service has generally been good, although I have left comment on some things I've not liked. I wanted to leave positive feedback for the three Sky agents who phoned me over recent days to look to resolve issues and keep me at Sky. All three were courteous, friendly and efficient. ALL listened to my issues and looked to give me comment to aid my understanding of Sky and to ask if I would like to stay. I thank them all. They were all excellent - they were @Anonymous [removed], @sean/Shaun [removed] and @Anonymous [removed]. they gave great information and compelling arguments to stay ... and, although leaving, I will return to Sky in the future to get a quote for services.
Kindest regards, Len Brown (l,**email address removed**)
Moderator note: removed agent ID's
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Submitted on
14 Feb 2020
01:00 PM
Submitted by
Len+Brown
on
14 Feb 2020
01:00 PM
Status:
Mission Accomplished
Been trying to find a way to compliment a member of staff for ages! I spoke to Debbie on the Sky Chat function this morning and I cannot thank her enough for her help. I was looking to cancel my Sky TV subscription and downgrade my landline. She went through all the different options with me (spending a good 45 minutes, maybe more) and eventually I agreed to take a new 12 month contract on a lower price. However we were just about to complete when my daughter touched my phone and the chat closed! I was so frustrated as we'd spent so long discussing everything and to finally be nearing the end when that happened! Debbie took the time to call me on my mobile to make the changes for me, to reduce my bill. Ordinarily if the chat closes that's the end of the service. Thank you so much Debbie for not just giving up and leaving me with a higher bill. You went out of your way to help me today and I'm very grateful. As the chat was closed I didn't receive the feedback form so I really hope this gets back to her!
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Submitted on
01 Jun 2016
12:35 PM
Submitted by
bluesparkle1424
on
01 Jun 2016
12:35 PM
Status:
Thanks Submitted
Please pass onto me
... View more
Submitted on
21 Sep 2025
04:02 AM
Submitted by
Ok5
on
21 Sep 2025
04:02 AM
0
Likes
Status:
Thanks Submitted
I called up today (20/09/2025) for an issue with the SkyGo app. Martin was the advisor who took my call. I explained I'm not technically savvy but I was trying to use the app on my phone for the first time and it was coming up with an error for the program I selected. I thought it could be due to me not setting up the Sky TV puck (as I don't own a TV at the moment, when I first came to Sky to sort out WiFi, I was sort of pushed into Sky TV as well as I knew I wouldn't be getting a TV for a while but the sales agent was just saying "so can I set you up with it?"). Martin listened to me and was talking me through what I was seeing. Turns out, I was trying to watch a show on a channel not included in my plan. To be honest, this made me laugh as it was such a silly mistake on my part. Not once did Martin make me feel daft about making this mistake. We got chatting through out our call about different TV shows and we both like to make lists about the shows we are watching. I mentioned in passing about my WiFi connection dropping periodically especially on my work laptop and also I only have mobile signal in one room of my flat due to signal issues (not sky mobile). Without me specifically calling about it, he was looking into it and seeing what he could do. Martin very kindly offered to get the Sky Max WiFi box and a puck/booster to be sent to me with the cost waived. This was not something I was expecting and was such an unexpected but pleasant shock. We spoke about Sky things but also life things and it was like I was talking to a friend (but he didn't negate any professionalism). Martin went above and beyond with the help he has given me, and not in a hyperbole way, he has got to be one of the best customer service advisor/agent I have ever spoken to. The AHT of the call may have been higher than average, but that shouldn't matter when the service provided is exceptional. To Martin - sincerely, thank you so much for everything. You made my evening a bit brighter. To Martin's Manager/s - Martin is a credit to you and to Sky. Please make sure he gets full recommendations/acknowledgments/bonuses that can be given to him.
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Submitted on
20 Sep 2025
08:29 PM
Submitted by
Jadecl
on
20 Sep 2025
08:29 PM
0
Likes
Status:
Thanks Submitted
Thank you to Jessie for helping navigate my new sim contract when I ring again I'll be sure to ask for her 👏👍🍷 mr ledgway
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Submitted on
20 Sep 2025
04:22 PM
Submitted by
Tiny+Tim1977
on
20 Sep 2025
04:22 PM
0
Likes
Status:
Thanks Submitted
I had a call today, Friday 19th September which started around 4.15pm - I was connected with Richard who is an absolute credit to your business. Richard was patient, courteous and informative from the second he answered the phone to the second the call ended. Richard was knowledgeable, built a rapport with me and added a good level of humour that made the experience more enjoyable. Richard helped me to choose my product and service from Sky in good time and made the whole experience hassle free. If feedback is able to be provided to Richard I'd be very appreciative.
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Submitted on
19 Sep 2025
05:45 PM
Submitted by
GriffyBon
on
19 Sep 2025
05:45 PM
0
Likes
Status:
Thanks Submitted
I just want to send another thanks to Lynne, she really changed my experience after a bad phone call with a previous sky call. She listened and apologied on the behalf of the previous caller, she took time to understand my situation. She did her best to resolve my issue and gave me a great deal. She explained everything is detail and answered any questions I had, after our call I was left satisfied and very happy to still be a loyal Sky customer, she is a real credit to Sky and I hope she gets good recognition. I believe she was Scottish and we spoke on 16th September 2024
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Submitted on
19 Sep 2025
11:49 AM
Submitted by
katiemarsh
on
19 Sep 2025
11:49 AM
0
Likes
Status:
Thanks Submitted
We had Noel attend our property this afternoon to diagnose and hopefully repair a faulty picture issue. He immediately pinpointed the cause and offered suggestions to rectify. All work was done quickly and efficiently with no fuss and no mess left afterwards (although he did forget a piece of his equipment which he is welcome to collect next time he is in the area). Overall a great service and a credit to Sky. Please pass on our thanks.
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Submitted on
17 Sep 2025
05:45 PM
Submitted by
Paulphillips31
on
17 Sep 2025
05:45 PM
0
Likes
Status:
Thanks Submitted
Unfortunately I don't know the name of the lady I was just talking to and set my Sky account. She was absolutely great, was personable and we had a bit of a laugh which was lovely. Everything sorted out and I would really like my thanks and praise sent on.
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Submitted on
17 Sep 2025
03:51 PM
Submitted by
PIPPINBOSS
on
17 Sep 2025
03:51 PM
0
Likes
Status:
Thanks Submitted
Thanks to sky for my weekly treat of pizza 🍕
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Submitted on
17 Sep 2025
03:41 PM
Submitted by
Yoghurt
on
17 Sep 2025
03:41 PM
0
Likes
Status:
Thanks Submitted
Been having problems with sky Go for last 4 days numerous phone calls to "tech" being told I had to pay and totally misinformed by 4/5 different staff members, totally frustrated and at the end of my tether I was fortunate enough to speak to Kiera from Glasgow AMAZING. Polite knowledgable helpful understanding and resolved my problem within 10 minutes tops, it took her that long because I was rambling on. I'm very fortunate that I was able to speak to her and in my humble opinion sky should employ more people like her, that actually care about the customer because unfortunately sky don't seem to anymore. I hope this message gets though to Kiera, apologises if this is incorrect spelling of her name. kind regards marcus prosser
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Submitted on
17 Sep 2025
01:52 PM
Submitted by
Marcusp1974
on
17 Sep 2025
01:52 PM
0
Likes
Status:
Thanks Submitted
I had occasion to ring Sky to discuss and renew my Sky package. The first agent was most unhelpful and kept putting me on hold for two minutes at a time, and after 45 minutes only managed to reduce my bill by £7 pm. He was clearly fobbing me off in the hope I would become frustrated and agree. Having been a loyal and satisfied customer for 25+ years I requested to speak to the Retention Department, and there spoke to Mark. He was patient, perfectly understanding and gave sound advice which led me to renew for another two years at a reduced price. If only all the agents were as good as Mark, Sky's reputation would be greatly enhanced. Thank you Mark 10/10. Had it not been for him, I would have seriously considered looking elsewhere.
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Submitted on
16 Sep 2025
11:47 AM
Submitted by
NorDen
on
16 Sep 2025
11:47 AM
0
Likes
Status:
Thanks Submitted
Apologies to Zakiya who helped me this afternoon on the telephone. I put the phone down too soon and was unable to give her the '10' she rightly deserved. Zakiya was polite, helpful, knowledgeable and solved all my problems. Thank you so much.
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Submitted on
15 Sep 2025
03:29 PM
Submitted by
Margaret3933
on
15 Sep 2025
03:29 PM
0
Likes
Status:
Thanks Submitted
Siwe, an employee at the Sky call centre, sorted out my contract this morning. She was absolutely lovely and efficient. I accidentally hung up the phone before completing the survey. Thank you so much, Siwe from Durban!
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Submitted on
15 Sep 2025
02:58 PM
Submitted by
Jess_jess121
on
15 Sep 2025
02:58 PM
0
Likes
Status:
Thanks Submitted
My sky engineer Sean, arrived early today Monday 15th September 2025. He repaired our sky q box as 3 cables were old and damaged, sky is up and running and it's enhanced the quality of the picture. Lovely guy, very friendly and knowledgeable, thankyou Sean you were excellent 😊
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Submitted on
15 Sep 2025
10:16 AM
Submitted by
Michelle245
on
15 Sep 2025
10:16 AM
0
Likes
Status:
Thanks Submitted
I had a not so easy experience switching all my services to sky, several phone calls and emails later, I was close to cancelling my new deal without going into all the details. However, that changed after I spoke to Dylan from Glasgow retentions team. He really understood the frustration in my voice and went above and beyond to resolve my issues experienced and made things right! He had to call me back on 2 separate occasions, and stuck to his word and just made things so much easier, instead of me being past from one department to the other and having to explain what had happened over and over again! Thankyou for all your help!
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Submitted on
14 Sep 2025
08:53 PM
Submitted by
Nicole116
on
14 Sep 2025
08:53 PM
0
Likes
Status:
Thanks Submitted
Had to call out Sky as both my TV's 'crashed'. The fault couldn't be fixed over the phone so I booked a home visit. The engineer arrived the same day & within an hour had the problem fixed, now everything is working perfectly. Thank you so much BRASHANTH, you are a star!!
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Submitted on
14 Sep 2025
09:34 AM
Submitted by
Bodge
on
14 Sep 2025
09:34 AM
0
Likes
Status:
Thanks Submitted
Great cricket,!!, I am so pleased to hear bumble in the pod, sky have a fab team , which has been diminished without him and Michael Holding.
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Submitted on
13 Sep 2025
10:29 PM
Submitted by
TheNickelboy
on
13 Sep 2025
10:29 PM
0
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Status:
Thanks Submitted
Amy from Sky came out to resolve an issue with my broadband. She was really friendly and professional and went above and beyond to have my service back up and running as quickly as possible. She's an asset to your team.
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Submitted on
12 Sep 2025
10:05 AM
Submitted by
Scc
on
12 Sep 2025
10:05 AM
0
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Thanks Submitted
I recently had the pleasure of working with Kinga from sales, she was the fourth person I spoke to during my recent experience, and I couldn’t be more impressed! She went above and beyond to help me with every question and concern I had, showing incredible patience and following up multiple times to ensure I was fully satisfied. Her professionalism and kindness really stood out. Not only did she resolve my issue quickly, but she also took the time to explain everything thoroughly, making sure I understood all of my options. It’s rare to encounter such outstanding service, and I truly felt that she was committed to providing the best experience possible. GIVE KINGA A RAISE
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Submitted on
10 Sep 2025
10:39 AM
Submitted by
Charlene_A
on
10 Sep 2025
10:39 AM
0
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Thanks Submitted
Unusual to get same freebie twice but delighted none the less keep up the good work obviously sky and sainsburys couldn't decide what to give us this week
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Submitted on
10 Sep 2025
09:48 AM
Submitted by
Yoghurt
on
10 Sep 2025
09:48 AM
0
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Thanks Submitted
Thankyou to Leslie in Cancellations for the Courteous, Informative and helpful way in which he handled by Sky Cancellation tonight.
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Submitted on
09 Sep 2025
08:25 PM
Submitted by
Martin3218
on
09 Sep 2025
08:25 PM
0
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Status:
Thanks Submitted
I have just rejoin sky and the lady who helped me in the phone was so very helpful and friendly, she explained everything I just want to say thank to her for all her help with my questions.
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Submitted on
08 Sep 2025
03:19 PM
Submitted by
ksp123
on
08 Sep 2025
03:19 PM
0
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Status:
Mission Accomplished
i would like to publicly thank Alex for the help he gave us ,when i could not pair my new remote to sky TV He was patient and so precise how and what i had to do A real asset to Sky
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Submitted on
07 Sep 2025
04:34 PM
Submitted by
Ibba
on
07 Sep 2025
04:34 PM
0
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Status:
Mission Accomplished
A quick thank you to Mohommad for his help with my request this morning. First class service. He was going to send a survey link but it has not appeared yet. So 10/10 review
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Submitted on
07 Sep 2025
12:41 PM
Submitted by
AUDIQUATTTO
on
07 Sep 2025
12:41 PM
0
Likes
Status:
Mission Accomplished
Varu was very friendly towards me and helped me get a better deal with my sky contract I wasn't sent a text from him to give a score but I would like to give him a 10/10 thank you John goode
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Submitted on
06 Sep 2025
08:34 PM
Submitted by
John+pug
on
06 Sep 2025
08:34 PM
0
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Status:
Mission Accomplished
Big thanks to Jamie who visited today (04/09) and set up my new hub connection in no time, even going above to make sure it was installed in exactly the same place so I didn't have to reroute any cables in the house. Friendly and helpful and a credit to your business, despite getting caught in the rain!
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Submitted on
04 Sep 2025
03:11 PM
Submitted by
_Littlebee
on
04 Sep 2025
03:11 PM
0
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Status:
Mission Accomplished
Thanks sky for my weekly treat of a bar of Tony's chocolate 🍫 keep up the good work
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Submitted on
03 Sep 2025
02:32 PM
Submitted by
Yoghurt
on
03 Sep 2025
02:32 PM
0
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Status:
Mission Accomplished
I’d like to take a moment to say a huge thank you to all the amazing staff at Sky. I’m a fairly new customer, but in that short time, I’ve been truly impressed. I first joined Sky Mobile after leaving O2, and the process of moving my number over was effortless done quickly, safely, and without any stress. That smooth experience gave me confidence in Sky, and soon after, I decided to get Sky TV. I was tired of the limitations of Freeview, and switching to Sky has been one of the best decisions I’ve made. After my difficult experiences with O2/Virgin Media, Sky has been a breath of fresh air. The service is reliable, the setup was seamless, and the customer care has been outstanding. I genuinely recommend Sky to anyone and everyone. So, to every single person working at Sky thank you. You’ve turned what was once frustration into complete satisfaction, and I’m truly grateful.
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Submitted on
02 Sep 2025
03:28 PM
Submitted by
Keiran_chippy
on
02 Sep 2025
03:28 PM
0
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Status:
Mission Accomplished
I would like to say thank you to John Manchester 10 for the amazing service I received over the phone when renewing my contract. I haven't had such a helpful member of staff from Sky before and it made my experience so much better. I was considering leaving Sky before this but he regained my trust in the company.
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Submitted on
30 Aug 2025
04:30 PM
Submitted by
BobbieLauraMari
on
30 Aug 2025
04:30 PM
0
Likes
Status:
Mission Accomplished
I am so impressed with the service I received over the last two days from Jennifer who was working from India, the lovely assistant who helped me on 27 and 28 August , when I was continually having trouble with my tv and Sky Q box. I am in my eighties and not very tech. savvy and this lovely lady showed great patience in helping me with my problems. Furthermore, when she promised to call back on two occasions she kept her word and did exactly that, having obtained the additional information she'd promised. At all times she was caring of my circumstances and sought to find the best resolution for me. I thoroughly recommend. Jennifer to her Manager (s) as a perfect example of what good customer service should be, and sincerely hope that she will be recognised as such and rewarded accordingly.
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Submitted on
29 Aug 2025
05:38 PM
Submitted by
Cookie44
on
29 Aug 2025
05:38 PM
0
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Status:
Mission Accomplished
Not sure who I spoke with but unfortunately I had received incorrect advice and did not understand that I could not do what I wanted to do. My apologies for my rudeness and abruptness
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Submitted on
27 Aug 2025
07:15 PM
Submitted by
JC152
on
27 Aug 2025
07:15 PM
0
Likes