Send Thanks to Sky

Hi, I have supplied all my details and my referrals details TWICE.   Still nothing from Sky  no contact, no replies  no vouchers. This sounds like a con!!!   Nearly impossible to contact Sky. Worse decision I've ever made going with Sky. Cannot wait until contract is up. Thanks for all the stress and lies!!!   Going to investigate if not receiving vouchers constitutes a breach of contract as that was the term under which I signed. ... View more

My son is in Stoke Hospital with a brain tumour we connected to the hospital wifi which did not allow receipt of Sky, F1 is his passion. We overcame this by making mobile a hot-spot and connecting tablet to that. Thank you to those who helped ... View more

Just want to say how great Donna was on the phone. I asked many questions when there was an issue with my account and Bill. She took her time and I could understand clearly. I felt listened to and a valued new customer. She went above and beyond to get the issue sorted. If everyone I spoke to in customer service was like her. I'd be happy all the time!   thank you Donna! ... View more

I'm very happy with Adnan who helped me over the phone to find the right deal for me and also was very kind and patient made me feel I'm making the right decision with the company  ... View more

Just got off the phone with a lovely and extremely helpful Indian lady (I wish I could remember her name). Not only did she sort out my issue, but made me aware of multiple cost reductions I could take advantage off. The best staff member I have spoken to in my 4 years of using Sky.  ... View more

Thank you so much to Rachel, She was the operator on the phone to me today, due to a recent change in the date I get paid. She was very helpful supportive and understanding. I Thank her so much for the professional advice and support, Rachel was so efficient and kind. Rachel got my date of paying my bill to Sky to suit the change of my pay, it has now stopped my bank from charging extra fees for being overdrawn. 10 out of 10 for  Rachell. Thank you again you have a wonderful team member with Rachel in it. 🙏❤️ ... View more

Я купил использованый телевизор на фэйсбуке  И теперь не могу его привязать к своей учётной записе Так как нужно подтверждение старого владельца А команда не может мне помочь с этим вопросом ... View more

Thank you sky for my weekly treat of pack of 2 muffins    ... View more

I contacted Sky on 12th September and got put through to Chelsea.  She fully understood my requirements and was friendly, professional and very competent.  Delighted with the service. Chelsea you are a 5* Sky team member- thank you 😊  ... View more

We switched from Stream to Q on 22nd September.  The two engineers,  Paul and James, were superb. Friendly and professional,  they kept us fully informed throughout the whole installation process. Well done guys , you are a credit to Sky 5* ... View more

Contract  ... View more

Lee at Sky covering Godmanchester area was fantastic!  He has done some work at old houses and now our new house and every visit he is professional and goes above and beyond every time.    ... View more

Hello I called today to sort my broadband and tv and spoke to a woman called Alana  and she was without a doubt the most helpful person I've spoken too from any network. She was kind, straight to the point and fun. Can't knock her 🙌🏼 ... View more

I called up today (20/09/2025) for an issue with the SkyGo app. Martin was the advisor who took my call. I explained I'm not technically savvy but I was trying to use the app on my phone for the first time and it was coming up with an error for the program I selected. I thought it could be due to me not setting up the Sky TV puck (as I don't own a TV at the moment, when I first came to Sky to sort out WiFi, I was sort of pushed into Sky TV as well as I knew I wouldn't be getting a TV for a while but the sales agent was just saying "so can I set you up with it?"). Martin listened to me and was talking me through what I was seeing. Turns out, I was trying to watch a show on a channel not included in my plan. To be honest, this made me laugh as it was such a silly mistake on my part. Not once did Martin make me feel daft about making this mistake. We got chatting through out our call about different TV shows and we both like to make lists about the shows we are watching. I mentioned in passing about my WiFi connection dropping periodically especially on my work laptop and also I only have mobile signal in one room of my flat due to signal issues (not sky mobile). Without me specifically calling about it, he was looking into it and seeing what he could do. Martin very kindly offered to get the Sky Max WiFi box and a puck/booster to be sent to me with the cost waived. This was not something I was expecting and was such an unexpected but pleasant shock. We spoke about Sky things but also life things and it was like I was talking to a friend (but he didn't negate any professionalism). Martin went above and beyond with the help he has given me, and not in a hyperbole way, he has got to be one of the best customer service advisor/agent I have ever spoken to. The AHT of the call may have been higher than average, but that shouldn't matter when the service provided is exceptional. To Martin - sincerely, thank you so much for everything. You made my evening a bit brighter. To Martin's Manager/s - Martin is a credit to you and to Sky. Please make sure he gets full recommendations/acknowledgments/bonuses that can be given to him.  ... View more

Thank you to Jessie for helping navigate my new sim contract when I ring again I'll be sure to ask for her 👏👍🍷 mr ledgway ... View more

I had a call today, Friday 19th September which started around 4.15pm - I was connected with Richard who is an absolute credit to your business. Richard was patient, courteous and informative from the second he answered the phone to the second the call ended. Richard was knowledgeable, built a rapport with me and added a good level of humour that made the experience more enjoyable.  Richard helped me to choose my product and service from Sky in good time and made the whole experience hassle free. If feedback is able to be provided to Richard I'd be very appreciative.  ... View more

I just want to send another thanks to Lynne, she really changed my experience after a bad phone call with a previous sky call. She listened and apologied on the behalf of the previous caller, she took time to understand my situation. She did her best to resolve my issue and gave me a great deal. She explained everything is detail and answered any questions I had, after our call I was left satisfied and very happy to still be a loyal Sky customer, she is a real credit to Sky and I hope she gets good recognition. I believe she was Scottish and we spoke on 16th September 2024 ... View more

We had Noel attend our property this afternoon to diagnose and hopefully repair a faulty picture issue. He immediately pinpointed the cause and offered suggestions to rectify. All work was done quickly and efficiently with no fuss and no mess left afterwards (although he did forget a piece of his equipment which he is welcome to collect next time he is in the area). Overall a great service and a credit to Sky. Please pass on our thanks. ... View more

Unfortunately I don't know the name of the lady I was just talking to and set my Sky account. She was absolutely great, was personable and we had a bit of a laugh which was lovely. Everything sorted out and I would really like my thanks and praise sent on.  ... View more

Thanks to sky for my weekly treat of pizza 🍕  ... View more

Been having problems with sky Go for last 4 days numerous phone calls to "tech" being told I had to pay and totally misinformed by 4/5 different staff members, totally frustrated and at the end of my tether I was fortunate enough to speak to Kiera from Glasgow AMAZING. Polite knowledgable helpful understanding and resolved my problem within 10 minutes tops, it took her that long because I was rambling on.   I'm very fortunate that I was able to speak to her and in my humble opinion sky should employ more people like her, that actually care about the customer because unfortunately sky don't seem to anymore.   I hope this message gets though to Kiera, apologises if this is incorrect spelling of her name.   kind regards marcus prosser   ... View more

I had occasion to ring Sky to discuss and renew my Sky package.  The first agent was most unhelpful and kept putting me on hold for two minutes at a time, and after 45 minutes only managed to reduce my bill by £7 pm.   He was clearly fobbing me off in the hope I would become frustrated and agree.  Having been a loyal and  satisfied customer for 25+ years I requested to speak to the Retention Department, and there spoke to Mark.   He was patient, perfectly understanding and gave sound advice which led me to renew for another two years at a reduced price.   If only all the agents were as good as Mark, Sky's reputation would be greatly enhanced. Thank you Mark 10/10. Had it not been for him, I would have seriously considered looking elsewhere. ... View more

Apologies to Zakiya who helped me this afternoon on the telephone. I put the phone down too soon and was unable to give her the '10' she rightly deserved. Zakiya was polite, helpful, knowledgeable and solved all my problems. Thank you so much. ... View more

Siwe, an employee at the  Sky call centre, sorted out my contract this morning. She was absolutely lovely and efficient. I accidentally hung up the phone before completing the survey. Thank you so much, Siwe from Durban!   ... View more

My sky engineer Sean, arrived early today Monday 15th September 2025.  He repaired our sky q box as 3 cables were old and damaged, sky is up and running and it's enhanced the quality of the picture. Lovely guy, very friendly and knowledgeable, thankyou Sean you were excellent 😊 ... View more

I had a not so easy experience switching all my services to sky, several phone calls and emails later, I was close to cancelling my new deal without going into all the details. However, that changed after I spoke to Dylan from Glasgow retentions team.  He really understood the frustration in my voice and went above and beyond to resolve my issues experienced and made things right! He had to call me back on 2 separate occasions, and stuck to his word and just made things so much easier, instead of me being past from one department to the other and having to explain what had happened over and over again! Thankyou for all your help!   ... View more

Had to call out Sky as both my TV's 'crashed'. The fault couldn't be fixed over the phone so I booked a home visit. The engineer arrived the same day & within an hour had the problem fixed, now everything  is working perfectly. Thank you so much BRASHANTH, you are a star!! ... View more

Great cricket,!!, I am so pleased to hear bumble in the pod, sky have a fab team , which has been diminished without him and Michael Holding.   ... View more

Amy from Sky came out to resolve an issue with my broadband. She was really friendly and professional and went above and beyond to have my service back up and running as quickly as possible.   She's an asset to your team. ... View more

I recently had the pleasure of working with Kinga from sales, she was the fourth person I spoke to during my recent experience, and I couldn’t be more impressed! She went above and beyond to help me with every question and concern I had, showing incredible patience and following up multiple times to ensure I was fully satisfied. Her professionalism and kindness really stood out. Not only did she resolve my issue quickly, but she also took the time to explain everything thoroughly, making sure I understood all of my options. It’s rare to encounter such outstanding service, and I truly felt that she was committed to providing the best experience possible. GIVE KINGA A RAISE ... View more

Unusual to get same freebie twice but delighted none the less keep up the good work obviously sky and sainsburys couldn't decide what to give us this week  ... View more

Thankyou to Leslie in Cancellations for the Courteous, Informative and helpful way in which he handled by Sky Cancellation tonight. ... View more