Send Thanks to Sky

I have been a sky customer for 18 years. I rang today to renew my package and also to downgrade it and I spoke to Kevin. Kevin told me I had to continue with my current package and then ring a different number to downgrade. I tried ronsay indisnt want to continue with current package but was told it was the only way it could be done.  I then rang the number he advised me to and an absolute angel came on the phone, also known as @Anonymous .     Raj bless him not only undid the package that Kevin had set up for me he also managed to do me a deal to get it cheaper. He was very calm, understanding and an absolute gem of a bloke. Someone buy this man a pint!!!! Thanks Raj xxxxx ... View more

I would like to thank James who helped me with a Sky Spors package. He was pleasant and helpful. Graham ... View more

I have had a really difficult time with SKY since the beginning of July 2022. They have sent a number of engineers out, only to continue to keep sending them out and taking no responsibility for their part of the fault (internet cutting out up to 15 times a day). I asked for a SKY router as this was the only thing left to try and I was at my wits end (not to mention the engineers!)   The person that I first spoke to in the complaints department was not helpful, the cancellation man I then spoke to was a little better, but then passed it on to tech, who again was not helpful. I was then sent back to cancellations, with a lady called Samina. Samina was not given any information of the hour long call I had already had, and had not been updated- despite being told by the tech man that I was being put on hold so he could update the colleague before transfering the call.    Samina (1DSR11) was AMAZING.    She stayed on the call without passing me over to anyone else, she read all the notes, and after others refused to do anything (except for blaiming Open Reach and asking to send out another engineer, despite one coming out the day before and ALSO stating it was the router) she had sent me out a router, provided compensation and removed my termination of contract fee. Then at the end of this easy and simple conversation, she wished me luck for my wedding (which is next week) and let me know the router would be there in 3-5 days, and asked we give it a try and see if it fixes it, as it appears to be the router- something that all other sky persons refused to acknowledge.    SKY- you are incredibly lucky to have Samina. I genuinely mean that. I wanted to be heard, and my frustration acknowledged. She did that.   thank you Samina (1DSR11) ... View more

We rang early in the morning to avoid the queues.  Got through to the lovely Crstabel in Tech Support, we rang the wrong number but she was very helpful and put us through to Tejas as we wanted to bring our Sky bill down as our 18mth contract was due to expire.  He was amazing and got us to a price we were Very happy with and as we are Diamond customers we saved even more!  Can't thank them both enough for their quick and helpful service in a already Very Hot Saturday Morning in Aug 2022! 10/10 for them both!! Talk to you again in 18mths 🥰 ... View more

I just wanted to say a HUGE thank you to Charlotte our enineer today, she was so fantastic, I really can`t complimenther enough, so helpful and went above and beyond. She really is a testiment to fantastic customer service at Sky!     ... View more

I joined the Sky family yesterday, and I have to say while your website is useful, I was unsure about my building and the access that was available. So rather than the website I phoned your sales team, not only did Kameryn walk me through it all, from helping me find what would work best for me, but she out did herself! What a sales personality! She was incredibly kind and patient with me. I cannot thank her enough for making something I was stressing over online, making sure I wasn't giving misinformation, into a conversation with a friend! Thank you Kameryn and thank you Sky! ... View more

Absolute massive shout-out goes to my engineer who's been sort of a dedicated enginner to me since I started with sky.   been having issues with GigaFast and nobody at sky was listening to me.   he came round and saw the issue himself and 2 days later Openreach were booked as they found a fault outside.  Amazing service from him. You know who you are ❤️ ... View more

I did not catch the name of the engineer who came out to my property yesterday for a box issue but he truly is a credit to your organisation.   He was very knowledgeable, explained what had happened and resolved the issue very quickly. He had some interesting tales to tell as we were both F1 fans. He made the visit so much more enjoyable. I wish all service personnel across various trades were like him!   I do hope you can find my details via my account as I do think he should be told of the positive feedback. Working in complaints and customer service myself, I know that it is rare people pass on compliments.  ... View more

Problems installing FFTP so it was cancelled by the Openreach Engineer and Craig at Sky.   then received an email saying this was going to cost £211 as i was cancelling FTTC super fast braodband.  Not happy. Cameron sorted this out very quickly and sent a text confirming this was a glitch.  He then also sorted out the sound drop weve experienced for some time.  Extrememly helpful, knowlegable and patient. Excellent customer service Thank you ... View more

I would very much like to commendsay  thanks to a Sky employee. Her name is Stephanie and she was not only extremely helpful, but very patient and understanding. Many thanks.  Hilda Bostock  ... View more

Hello,    I chatted with Paul Maverick in I think the IT department. He was very helpful and answered all my questions concerning my Sky Q. I believe he had my interest at heart and did everything he did to help.    30/07/22 @12:50pm ... View more

We moved house and the engineer who called on 26/07/2022 was brilliant helpful and polite  ... View more

Big thank you to Haley in Scotland you helped me with technical fault with my sky Q remote and mini box . Very understanding and took her time to help you did your job well thank you to again  ... View more

Hello... id like to leave a review for Matt who came out to install my Q box after 3 failed attempts with other engineers. Matt told me exactly what he proposed to do and a timescale. I can't fault him he was absolutely fantastic and so I would really love this feedback to get back to him and his manager!  Thanks again Matt you made what other engineers deemed as impossible, into possible! 10/10 customer service.  Regards, sarah  ... View more

Hi I would like to say a great big Thankyou to Steve the sky engineer who came to me today and sorted out the issues with my sky Q since installation, very knowledgeable, and good skills , much appreciated, I hope he gets the recognition he deserves  thankyou tony kilby ... View more

I have just had my new sky q box installed,  just wanted to leave a thankyou to Mike you did a great job and was friendly and helpful.  Thankyou,  chloe. ... View more

I would like to send my thanks to Emma who went above and beyond to help me with a query this morning.   The whole process went so smoothly and Emma was able to balance being professional and friendly that it was a joy to speak to her. She is a credit to your team.   If there is a way for her to be recognised it would be greatly appreciated. ... View more

Hello, I would like to express my gratitude  for the renewed contract with Sky. As a  vip  and Diamond member for 23 years the way I have been treated by Sky demonstrates why I have stayed with Sky for so long. The service provided is second to none and I am grateful for the help given by the operatives I spoke to. Many thanks for the courtesy and help given . Best wishes to all at Sky R. Phelan. ... View more

I wanted to send a massive thank you to our engineer Neil who fitted our sky q box. He was very polite and patient and took the time to explain everything.  He was also very clean and tidy. We did not receive the survey but was so impressed with him wanted to give feed back. Many thanks. ... View more

Thanks to the engineer that came to fix my box in Oxfordshire today (20/07), he was so helpful and replaced my boxes and gave me some great info that I never knew about signal! My neighbour had bushes covering my dish and I had no signal, by pure luck my neighbour had a gardener there today and my Sky box worked just as the engineer arrived as the bushes were chopped down! Who knew! Some neighbours might not be so accommodating! ... View more

I have been a Sky customer on and off for about 20 years (a long time anyway) and only move to another supplier when Sky will not play ball and offer a deal when asked to. My latest 18 month contract is coming to an end and I am DELIGHTED by the cheerfulness and positive help given to me by two customer service agents. The first one was Yvonne, from the Newcastle area I seem to recall, and the second lady was Georgia, who is in Luke's team. Georgia sorted me out so I did not have to change suppliers and I recommend that Sky double her salary and halve her working hours please, for saving me as a customer ! She doesn't know this but when I change various other family members change in support of my decision. Maybe considered petty but to me customer retention is a key to growth for any company. Thank you ladies (Georgia and Yvonne) for your kindness and patience. I know I can be a grumpy old something but you are highly praiseworthy and I hope your bosses will recognise this! Phil Cooper in sunny Devon ... View more

I would like to say thank you to the BEST sky engineer I've ever had! This man is a asset to sky!   He fixed my problem all the time showing me and explaining what his finding where.   I'm really sorry I'm terrible with names but I Hope somehow this feedback finds him. Again credit to sky ,   Thanks again from aamatt hastings  ... View more

I would like to say 'Thank you' to Austin at the SKY  call centre in Glasgow.  He was the third person I had dealt with but the one who took the time to read the notes in my file and took it upon himself to resolve my issue rather than passing me on to someone else. Thank you Austin       ... View more

Thanks to Alan., who helped me very efficiently yesterday when the internet was down.  ... View more

Hi,   Spoke with Majid today from the sales team. He was lovely to speak to and I felt like he went above and beyond to get me a good deal. Convinced me to move over from Virgin not only because of the price and value for money but also the great customer service I received.    Just wanted to say a thanks and hope this gets back to him/his team.    Chelsea ... View more

I called the Sky customer service  yesterday @Federica-C wrote: Hi There!   We've noticed an amazing increase in the number of customers who share their customer service experience with us.   We're opening this thread to merge all your kind messages together, and provide you with a central place to share your great support experiences.   How To Send Thanks To Sky?   Simply reply to this thread and we'll pass on your feedback to the right department/person.   Thank you! I called the Sky Customer service at 1705 on 1/7/22. My enquiry was about my  Sports package  , having already renewed  my subscription for another 18mths .  The employee was a lady from Mumbai  who had  great confidence.  In helping me   With the  enquiry .  The lady   also explained the SKY GLASS   Product  in good detail. ( my tv at present is a 50inch   and you boy 2 yrs old ) but she was able to send me a link   to view at my nearest sky shop in my area .  The lady was able to suggest the broadband  ( to add to my package ) but as my landlord  already has it installed   ( I may be able to get it changed to my name .  The lady showed immense professionalism and was courteous / well mannered  helpful  understanding off me ( the customer ) and was able to answer  any questions / queries I had . I was out on hold for a while but the lady checked in a couple off  times as not to prolong the silence.  Petsonally The lady has the  qualities  / attributes off being a team leader . I've spoken to a few off her colleagues  last week ( during my SKY TV renewal contact negotiations & Sky Mobile  purchase) as good as they where   but this lady is streets  ahead in terms off negotiations. .  ( A lot off call centres in different fields could learn from her )  In due course I will speak to my landlord about the broadband change offf ownership .  Thanking the lady for her amazing  efforts!!   mark , London                                  ... View more

I want to pass first rate feedback about one of your call centre staff in Bulgaria. Her name is Plamen and she is a fantastic ambassador for Sky. She was able to resolve my issues that were due to incompetent call centre staff in India. I was originally asked to pay £10 which I refused and the chap in India dealt with the issue terribly, he didn't call back when he was supposed to and closed the complaint down, without my knowledge. By contrast Plamen was very pleasant, knowledgeable and able to resolve the shortcomings. I hope she is rewarded for such excellent service. Sky needs to retain and employ more staff like Plamen. 10/10. ... View more

I would like to send my thanks to Zena who helped me update my package.on Tuesday the 21st June . She explained everything that I needed to know .answered all my questions in a professional way .I thought I would have received a feedback text .so I am sending this instead . She deserves my thanks for her patience. at the end of our call she then recapped on what would happen next. It is great to get this excellent service.   ... View more

A big thank you to Steph who took our call on Saturday after our Borland and had been accidentally and entirely disconnected. She promised to call us back on Monday morning shortly after 11am and called us even before that. We much appreciated her kindness. We are still disconnected but hope this is now a matter of a few days... ... View more

Spoke to Amanda today and she helped me get my account bak on track she done her best waive charges etc. all sorted and had make a payment on 6th July!  then had a call from sky to say they could actually help me more and waived all fees as apparently Amanda coulda done that but she didn't, I wish I remembered persons name who actually sorted my account for me and connected me again as was so so helpful to me and also listened as well, I wish I new their name to be able say thank u, as they deserve the thanks x ... View more

Hi Would like to a big thank you to Liz who helped me updating my sky package yesterday.  My package was up for renewal. She went through everything I had to ensure I was getting what I needed and has now updated me to sky q  so I am able to get netflix etc. Great work Liz, really impressed. I will now have more choice and better price. ... View more

Hi    I would like to thank the advisor who dealt with my call today he will know what this means #houseburndown and I give him 10plus!   regards  Lisa ... View more

  Today (21 Jun 22)  I contacted Sky to take up their offer of a TV&Broadband upgrade.  I came away with a reduction in my monthly bill and an upgrade to my Sky package so when I got a sms/message asking for some feedback I happily responded.   Responded to first question (based on how the advisor handled your query,  would you recommend Sky: 0= Not at all to 10= Definitely) by typing in 10   Wrote the text below in a text editor with intention of cutting and pasting it as the response to the second question (can you please tell us in your own words, why have you been given those scores ?)    <Found the responses to my request to upgrade to Sky Q which I received from Sky to be professional, informative and clear. I was delighted with the cost saving offers (Sky Q and Sky Glass - both with superspeed broadband) and eventually opted for Sky Q. All-In-all a very satisfying experience - well done SKY/Ajaz/Sanjay for looking after their long term customers !>   Problem is I accidentally sent the suggested, automatically generated response 'I don't know ' which completed the survey.  Walking and texting at the same time - dangerous !!!   Thing is I really would like my intended response to be taken on board and the positive praise noted but I cannot find a way of making sure the right person/ people  get to see it.   Any solutions/suggestions would be gratefully received    Thanks  K   ... View more

We  want to recognise the excellent service received today from Parah. Excuse spelling. Helpful, easy to communicate.   ... View more

Hello,   I would just like to say thank you and give excellent feedback to the sky engineers that visited today to install my sky q box. They were fantastic! Very polite, respectful and knowledgable. Credit to your company.  Great all round experience.  ... View more

I wanted to send thanks to the engineer who set up my Sky Q in Lyndhurst. He was the nicest, most helpful and patient guy. He was very knowledgable about all things Sky and most of all he was really cool with having to work around all the plants in the garden - it's a tricky set up at the house with lots of foliage and a small area to work in. Thanks again. 5 star service.  ... View more

I'd like to thank Shyamal for how helpful she was on the phone earlier. It was a lengthy call but Shyamal remained patient and provided me with the required information. I will rate the call a 10/10.  ... View more

Hi, I rang regarding technical difficulties with my mobile and I spoke to Glynis who was absolutely lovely and so helpful.  Not only did she assist with the problem I rang about initially but she also helped me get offers I didn't know I had and was able to bring down my bill which at the moment is a great help.  I wanted to say thank you very much ... you're an asset to their team.   ... View more

I wanted to shout out to the installer who visited me in for my home move in Bristol last Friday (10th June). She will incredibly friendly, really thorough, and took real care to make sure the installation was done as neatly as possible (minimising visible cables, etc).   It's a shame that no post-visit email goes out (that i have received, anyway). Whilst the srrvice was good enough for me to hunt down this forum, many people, who would otherwise be giving positive feedback about engineers, wont do so. ... View more

Hello  I want to thank to the lady I spoke and her manager on 16/6/2022 around 6 pm for cancellation of my broadband and the refunds Unfourtunately it got disconnected before I could do the survey. Thanks and good luck Moumita   Moderator note: removed customers personal details ... View more

Thank you very much to Faziah, who patiently answered my questions about data use, data roaming, etc, and also told me about the Piggy Bank Data that I didn't know about.  She showed me that I have so much spare data saved that I don't need to upgrade my contract yet -  very welcome news! ... View more

Hi, I spoke with a wonderful advisor today, I think is name was Jordan?  I contacted regarding my Sky Talk & Broadband contract renewal as I thought I'd made a mistake online with my order. The advisor was so calm, explained everything I needed to know clearly and also helped me with my TV package too.   I'm ever so grateful to him for all the help and advice he gave me today. He is an absolute credit to your Team! Thank you !!! ... View more

Dear Sky,    I have been extremely impressed with one of your sales team today. One of the best in the business. Ronnie was accommodating, made sure everything was taken care & went above and beyond. He is a huge asset to the Sky brand. I never usually write reviews but after trying to get help from 3/4 other members of your sales team with no luck, I then was put through to Ronnie who managed to deal with my purpose of calling & more.  To any Sky customers who read this, not sure if you can but I would advise asking for Ronnie as you will be amazed what he can do for you on your Sky Package & other deals such as Sky Mobile etc.  Superb & I really hope he sees this.  Regards   Ryan  ... View more

Hi, we were visited today by an engineer (I think his name may have been Gary) to install Sky in our new home. Please pass on a huge thank you to him. He was absolutely brilliant and really went out his way to do the installation with minimal cables etc showing. Thank you. ... View more

Minish based in India has been the professional kind sky adviser I have never had the chance to deal with. In all my VIP years with sky there has been no one like this wonderful gentleman who has sorted out my sky issues and has actually been nice to be as a human. Being. It's because of him I am staying with sky. He needs to be promoted to a higher position if you  want people to stay with sky. We want a ott try ices soo slow kind adviser at the end of the phone like Minish based in India's. Thank you Minish you are a star ! ... View more

Hi Sky, I had a sky engineer attend my property today. I just want to say a big thank you for the customer service received. The sky engineer called me 15 minutes prior to his arrival and attended on time shortly after the phone call. The engineer was very polite and give me clear understanding of why I was receiving the issues I had. The engineer set up his equipment and rectified the fault in a timely fashion. He kept his work area clear and also plugged the hole he had to drill for his safety equipment. He also checked with me I was happy for him to drill into the brick work as this was on a freshly built wall on my house extension. Following his visit he also give me clear understanding of how sky multi room works and how it is charged. I had previously heard back from accepting multi room as I though I was charged £10P/M for each multi room taken out. Following this discussion I will now be taking out multi room. I am currently a Operations Manager for a Waste Water Engineer Company and would be proud to have this engineer working for my company. I didn’t catch the engineers name but could you please pass on the above feedback to his line manager. From my position at my company I know good feedback boosts moral and gives engineers that extra boost to go that extra mile. Could you please confirm this feedback will reach the engineer.   ... View more

I'd like to say thank you to Leah in Cardiff who helped me with my billing/package. She was so helpful and friendly and is a credit to Sky. Please pass my feedback on to her manager, she deserves a pat on the back for such great customer service. Thank you Leah 🙏🏻 ... View more

Hi there, I would like to thank one of your advisers called soni who I spoke to on 31st may 2022 about my account query. I just have to say she was so lovely and the sweetest person. She listened to me and understood my problems and she is one of the reasons why I have been a sky customer since 2011. My name is Tammy and I hope she gets this message as I wanted to leave feedback for her after my call. She is an asset to sky and I loved talking with her.  ... View more

Hi Sky,    I would like to extend my thanks to Paul from the home moving team for his excellent customer service. I called on 30th May 2022 at 18:03. Paul did a sensation job of assisting us with our move and explained my questions very well. We a thrilled to be served by someone who cares about their customers and was very friendly, positive and professional. Thank you Paul.   Cheers, Brad ... View more

I phoned to negotiate my Sky contract today.  I was put through to SHYAMAL who I think was in the Values Team.  She was very helpful, polite, and kind.  She explained things clearly and efficiently.  She found the best deal to suit my personal requirements.  Please pass on my thanks to her.  I would rate her 10/10.  Unfortunately, I did not receive a feedback form at the end of the call so was unable to complete that for her.  Thank you, Kathryn ... View more

I had an excellent friendly and helpful telephone call with a gentleman in customer service on 27/05/2022.  I expected to receive a customer feedback email, but none was received.  I would give him 10/10, but I don't know his name.  Hopefully, you can feed this back to him and thank him through my account details. ... View more

Can only say Beverly Ross deserves a medal for her patience and understanding.  I would have given up on me but she didn't and never made me feel dumb or useless ... View more

Thank you to Beverly Ross for her patience and understanding. Solved a problem nobody else would/could. Superstar ... View more

Ok I would like to thank the lady at sky who was very helpful today wednesday 18th May.i cannot remember her name ,but I hope she see this...I phoned to enquire about my broadband and line rental as I had already cancelled my tv package..to see what best offer I could get in price as my contact ends next month for my broadband and line rental...this wonderful lady went above and beyond to help me as I said I may have to cancel everything with sky...she said to me hang on and just give me a few moments to see what deal there is...when she came back she told me of the package that I could have for 18 months and price with a few bits added to my tv if I have it back on...I was very surprised and happy with what she had got for me..and I signed up again for 18 months...I have not really had much faith with a fewsky workers..sorry to say..but this lady was amazing..we even ended up joking around and talking about holidays etc...just wish I could remember her name...she was more like a friend than an agent..she was very helpful and sky should be proud to have this lady working for them...to the lady in question..I hope you read this and thank you again..xxfrom...Linda jones ... View more

Hi, I just wanted to leave some feedback for Lloyd. He came to the house a few weeks ago and rerouted all the cables for us so that we could watch sky where we wanted to. We'd moved rooms around and needed all the TV and boxes moved too. He was fab and really helpful. Thanks Lloyd!! ... View more

I have just got off the phone to a member of your customer service team and I had to explain a change of circumstances.. and the man who was helping me was called Harry .. he really went above and beyond to help me and he made me quite emotional with how lovely he was .. I know it seems silly but people like him can make someone's day by being so kind and helpful .. having someone on the end of the phone that is so helpful makes such a difference thank you Harry ⭐️⭐️⭐️⭐️⭐️⭐️ ... View more

A lovely Geordie guy called Tony helped me yesterday to choose a new phone and find me the best deal. Also upgraded my sons phone too. He was so lovely and friendly and gave me all the info needed to choose which phone to get. He even called me back so I could hang up to go and get my daughter from school.   all round top fella! And thanks to him I'm sat with my new phone! Thanks Tony!!  ... View more