Re: broadband team Kate and Julia

I'd like to say a big thank you to both @Kate and @julia for helping us get better internet speed and a better deal than our existing contract. They both were really friendly and helpful and Kate sent an engineer out to replace the socket as she was unhappy with the internet speed and didn't want to renew our contract if the speeds were too slow . @Andrew came on time and was really good and just changing the socket nearly doubled our internet speed which was excellent. A couple of days later I called again and spoe with Julia who put us on the lowest price available imma=ediately and was very helpful so I am really happy with the service. 

Over the last 3 years I have been suffering with severe long covid and my husband has had to take on lots of the jobs I used to do like the internet and he also wants to say thank you in general as sky made it easier for him to take over than some of the organisations he's had to deal with over the last few years!

We did mean to fill out the post call survey but unfortunately the text got deleted so sorry for that!!! 

Status changed to: We’re Finding your Staff Member

Hi @vikandbob34 


Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff members and their managers. 





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Status changed to: Mission Accomplished

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