I can't remember her name as we were too busy chatting but I REALLY hope you track down who I spoke with on the phone. I received an email from sky today saying when my 18m contract is up, it will be going up £20 a month! So I was looking to cancel but wanted to find out when I could do it. Initially tried online as I never call companies, online is easier but it said an hour wait. So today I thought, I'm just gonna call and I'm so glad I did. The Scottish lady I spoke to was so helpful, friendly and personable. I told her the issue, she reminded me what a valued customer I was and wanted to see what she could do for me. This isn't a post because she saved me money; because turns out I'm still in contract for a few months so it's best to wait and call back. She gave me the date it was best to call back, and told me they would try and help me then. She then reminded me of the SkyVIP comps etc I should enter, and gave me some good information about sky mobile and the deals they do if I wanted to switch to them when my contract is up with my current provider. We then ended up speaking about the weather, and onto the euros. Quick chat about the football and wishing each others teams well (Scotland and England) I completely forgot the reason I was calling was to find out about ending my contract. She was so lovely I could of chatted to her all day! Its no wonder she's on your cancellation team, she's such a lovely helpful person to speak to that I'm hoping I get to speak with her again when I phone back in September, and I'm no longer considering leaving but will speak again and see what deals I can take out to save me some money.
im so sorry I didn't catch the name, but please find her and pass my praise on to her, and her manager as she's an absolute credit to your company. Thank you again for being so friendly and helpful. Laura x
