I had to phone Sky again today and spoke to a young lady Lori yesterday evening I had to phone three times to get a vice on my new Q box twice I was just cut off left hanging the third advisor who I gave him my phone number just in case we got cut off had me with his direction upsetting the Q box lost the signal then he expected me at 73 to get on the floor and unscrew One of the cables at the back of the Q box which I managed to do he was very unhelpful. I had to sign in with my Internet code again. I had to work that out for myself how to go from capital letters to small letters and numbers and then he just rang off leaving me after 45 minutes, wondering what I had to do next today I spoke to Lori She understood my frustration and disappointment straight away. She taught me through the problems in a very professional and quick way and all I was trying to do was join my existing Netflix account to my New Q box So would it be possible for her manager to really recognise her outstanding customer skills and now you have a very happy Sky customer rather than someone considering leaving Sky
