I'm a brand new customer for sky still within my first 14 days. I was signed up at Bullring shopping centre in Birmingham by a guy named Neil and I was told many lies just so Neil can get his commission. I was quoted £61 a month for my package but within the first 24 hours of the installation date 27 March 18 I was emailed a bill calculation that showed I would be paying £76 and after 2 months a further £8 for the phone package and a on demand package would be taken away after 2 months. I was very upset as I only have one income in my household of 2.5 people and work hand to mouth every month. I called sky and was eventually connected to Denis which he really was a God send. The fella not only was he very polite and professional he showed me that sky is willing to do anything for there customers and that the action of one man does not show sky to be improper. Not only did Denis sort my issue out, he let me keep my giant package, he credited my account so I pay what I originally signed up for (I did have to prove it). I have worked in call centres before and have even done door to door sales and I have never gone above and beyond like how Denis did for me. I am very grateful to the guy for being reasonable and understanding but most importantly he was a great person to talk to as he was trying to look after me as a sky customer. I hope he gets this some how and if he does thanks pal and for Neil I hope the right people speak to him and he gets further training because he had me very stressed and I could never have payed anything around £80 a month for 18 months and was stressed how that would have affected me. Thanks sky
