Re: Thanks to Jim from Scotland office who sorted a problem no others could

Many thanks to Jim in the Scottish office.

I had reported a fault on our landline earlier this month which was resolved a few days later.

However, during a following call from yourselves offering what I thought was a months free Subscription to Sky Sports as recompense for the problems, it turned out I had been contracted to Sky Sports Package. As a pensioner I am unable to afford this and was not interested in having the sports channel at all.


Twice during the following week I called to have it removed and each time I was told it had been removed and I had been given extra help with my basic package. However the offending  sports channel still was not removed. Concerned my DD would be bounce due to the increased bill I emailed the complaints dept as a last resort. This is where Jim stepped in and took control. In a polite and professional manner and sorted the issue out instantly. He should be recognised for going above and beyond for his customer service skills. 




Status changed to: We’re Finding your Staff Member
Status changed to: Mission Accomplished

Hi  @MarkT3 


Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.  





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