Thanks, but how else can I write you a message! Had an email offering a free movie as a sorry

Thanks, but how else can I write you a message! Had an email offering a free movie as a sorry for an outage. Except I can't find how. The following instructions don't work

 

".We’re gifting you a Sky Store Buy & Keep movie — it’s our way of saying thank you for bearing with us. To redeem this gift, go to your TV homepage and visit Sky Store. Click on the ‘Your Sky Store gift on us’ tile and choose your movie. Once downloaded, this is yours to keep forever. You’ll need to make your gift selection before 31 May."

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It is sorted now.

 

Status changed to: Mission Accomplished
 

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