Thank you to Paige at Newcastle Call Centre

To the Manager 


I would like to pass my compliments on to the manager regarding Paige at the Newcastle Call Centre. We have had an ongoing issue with our account for half a year or more and despite being a difficult and angry customer to deal with, she was calm and took ownership of the problem and saw the situation through to a positive resolution. Her entire attitude was very different to some of the people and teams I have spoken to at Sky and she is a credit to your team.


All the best




Moderator note: Removed personal details

Status changed to: We’re Finding your Staff Member
Status changed to: Mission Accomplished

Hey @Lou58 


Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.  




Community Moderator 

Thanks but nevermind because the refund she was arranging to the tune of £180 due to a mistake at Sky's end actually hasn't come through in 5-7 days as advised. This was arranged due to a follow up call I made because the first refund did not come through back in November and I only just spotted the error and that Sky were continuing to take the wrong amount.