Re: Thank you Franklyn - Status changed to: Mission Accomplished

I just wanted to say thank you to Franklyn who I spoke to today 07/08/2023 between approximately 12,15pm-13:30pm to discuss  my Sky TV renewal.   

Franklyn was polite and friendly and provided the information I needed to renew for another 18 months.   I don't know where Franklyn was based but apparently the temperature was 32 degrees so  clearly not in the UK today.

I promised to complete the customer satisfaction survey which he said would be emailed to me but I never received this (may be because of the settings on my account).  I would have recorded 10 out of 10 in this instance.  


Status changed to: We’re Finding your Staff Member

Hi @A-10 


Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager. 





Community Moderator 

Status changed to: Mission Accomplished

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