We had booked a sky engineer to attend to install a landline but he could not find our property, we saw him drive past so I telephone sky and was passed onto 4 different people and eventually got Susan, who said we did not need and engineer to install a land line. She talked me through installation and went above and beyond to get our landline up and running and spent about 45 mins on telephone with us. I cannot say how grateful we were and how patient, understanding and helpful Susan was.
