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Staff Compliment
I would like to provide some positive feedback about Tom (TCY06) who has resolved a complaint for me. There has been an ongoing issue with my account for around a year now. I have spoken to numberous staff members about this over many months. Each time I would be asked to complete a number of steps before being told my issue would need to be escalated. Each time I would stop getting updates and would need to recontact Sky and start all over again. I eventually raised a formal comlaint.. Following this Tom got involved and my issue was resolved within a few weeks. Although my issue was not a familiar scenario for Tom I can't praise him enough for being generally knowledgeable, helpful, he always followed up when he said he will and my issue is finally resloved (which I'm convinced it wouldn't be if it wasn't for Tom being involved). I hope Tom and his manager are both told how much his great service helped and he really is a credit to Sky.