Spencer was assigned our case , due to the engineers not turning up to fit our sky dish on the assigned date.
he swiftly took control of the situation and took remedial action to ensure a swift resolution could be offered . At all times he did what he said he would, called back at the times her promised and arranged for an earlier than promised revised date .
At all times he was professional, courteous and customer satisfaction was his main objective .
Spencer gave me renewed confidence and I was pleasantly surprised when the engineers turned up on the allocated date and then Spencer rang again to check all was well and we were happy with the service provided .
he is an absolute credit to your organisation .
Thank you again Spencer !!
