I wish I had Sean's last name, but after moving across to Sky Boardband from Talk Talk and experiencing a few issues (albeit BT issues with phone line), the guy has been a bloody hero!!!
One thinig you don't expect from a Custiomer Service agent is for them to actually call you back at the exact time they say they will, but Sean did. Although he couldn't physically help me with my issue - was a bit technical, his attentiveness was beyond compare.
I actually said to him you have made me feel like I have been your only customer in the last week, although I know these guys are busy taking call after call - unsung heroes IMO!
I would love to hear from SKY regarding this and I hope he can be tracked down. As angry as I was that my service wasn't working, I just couldn't get angry with him, he did everything he could!