How to send Thanks to Sky

[AlisdairR32]

I'd like to say thak you to the Sky engineer Craig for the installation of Sky to my home in East Yorkshire yesterday. I was apprehensive as to what kind of person I would get for my Sky installation, however, Craig was the fundamental opposite of what I was dreading.

Craig asked whereabouts I'd like and not like the Sky dish to be and I explained to him the plan I had in my head. Craig then came up with an even better idea, so we went with his. His idea was to mount the dish at the front of the house (like other properties with Sky on my street), rather than the left/right side. Being a detached house with a garage to one side, I didn't want to have a dish in the way of an extension, so the front of the house was the perfect all-round solution.

Craig also took cable routing into consideration as no one wants a wire in plain view running down the side of their house if they can help it, so he ran it behind the gutter pipe, into my garage, then from the garage into my living room.

Once all the exterior work had been done, Craig allowed me to open the boxes and get everything plugged in, the main Sky Q box and the Sky Q Mini for upstairs. Being a massive geek, Craig understood where I was coming from that when you get new things such as laptops, phones etc., a partition of the whole experience is the unboxing. 

I was incredibly happy not just to have Sky, but also that my experience with the installation; the presentation of the work carried out; the interaction etc.

Over the years, I've learnt that people only provide feedback when they have something to complain about and I think what people really need to hear when they've done great work (especially when they've gone above and beyond) is praise, so I said to Craig I'd provide positive feedback about himself and his work.

Thanks again, Craig! 👍