Hi there, I just spoke to a wonderful man in your customer service department who was really understanding and I really wanted to do the survey for him at the end of the call but it hung up!!! I think he said his name was Damon but I cant guarantee it so if someone could pass on whoever spoke to Claire Whiting today about upgrading broadband and generally keeping me as a customer when I was seriously thinking of cancelling, please do! He was cool. He understood my situation, was genuine and effective in his approach. Very personable and asked my shoe size (he will know what I mean!).. please please do pass on my thanks. It is rare right now to find anyone who is willing to be so supportive and I do appreciate his sympathy to my situation. Thank you Damon (if that's your name!) And I'm sorry i didnt get to leave you so many stars for helping my son and I at this difficult time. A thousand thanks. Claire.
