As others have said, would like another way to get my feedback to the team member and their manager who helped me.
I spoke to Samantha this morning from, I believe, the retentions/cancellations team. She was friendly, efficient and didnt pressure me to commit to anything at all but got me a good deal which suited my circumstances. Such a lovely surprise to have an easy, friendly customer service experience with a cancellations team! Please pass along my thanks to her and let her manager know how brilliant she is.
