Re: How to send Thanks to Sky - Status changed to: Mission Accomplished

[Anonymous]

Good morning, 

I would like to commend a special member of the sky accessibility team whom I spoke to yesterday. I was calling on behalf of my elderly grandad, to inform you that my grandma has sadly passed away and my Grandads's name needed to replace her name on the account. Additionally, I neeeded to pause his sky sports channels due to Covid-19
I was helped by a gentleman called Gareth from the accessibility team and he was extremely helpful, empathic and kind. He dealt with the issue swiftly and he informed me of services available to my grandad which would help him. This blew me away how much sky value equality and diversity in their organisation. In a world where some elderly people are excluded due to online and technical ways of communicating. Now my grandad doesn't have to go through a technical process to talk to sky it's just one number and straight through for him.  Gareth was very patient and treated me like I was his only priority in the time he spent with me on the phone, he was relaxed, informative and had a little giggle too. This man really brightened my day and made me feel valued as a person and a concerned granddaughter. 
He spoke to my grandad and didn't badger him or try to coerce him into purchasing more than he needed with flash selling techniques like some companies do trying to exploit the elderly people. He actually SAVED him money on his bill and spoke clearly so that my grandad understood, forgetting technical jargon. He valued my Grandparents very long customer record with sky and my grandad felt rewarded for this. 
from myself and my grandad (he was chuffed-bless him) a very big thank you Gareth. I hope you train others in communicating because if the world spoke to customer service personnel like you then many people would be walking around with a smile of just for the time while they are talking to you on the phone.  I hope you receive the recognition that you absolutely deserve.  
Take care and God bless ☺️