I want to say thankyou to the great support I've had from Sky this afternoon, particularly over the loss of Broadband after a visit from an engineer to enhance our Sky phone line. Your representative was friendly, patient and courteous with my lack of terminology over the various broadband components as he sought to guide me through how to restore the broadband. Our joint endeavours failed but ... . an hour later I recalled him saying that needed a "microfilter" on each stage of the phone line: extension and main phone. I did this and I'm back on line.
Great service. Thankyou.
