How To Send Thanks To Sky

[Anonymous]

Due to have Sky Q TV installed tomorrow (Friday) and had the confirmation email of a pm visit from the engineer I requested when I signed up. Received an SMS telling me the engineer would be arriving 9am. No option online to change this so had to call customer services. The person in India was very polite but could not seem to grasp the fact that nobody would be at home am. In his favour, after much frustration, he did eventually put me through to Sky Q tech services in the UK. I spoke to Andy Smith who was fantastic and dealt with my problem. Even gave me an exact time when the engineer will arrive. Fantastic service from Andy and a big thank you to him. My partner wanted to cancel the whole deal including the fibre broadband we also ordered. Said the hassle getting through to speak to someone and then the hassle getting it sorted was not a good omen for future problems. Andy has restored our faith in Sky.

Your automatic customer service helpline sucks. Got stuck in a loop telling me to go to the website to change my appointment time for engineer visit. No option to do it though. Ditch the stupid auto system and just let us get through to a person who understands the problems we get.