Hi,
I had previously had an issue when i rang on 6th march and the person I spoke to then didn't really listen to what i was asking, and ended up confusing me more and gave me a lot of incorrect information. This person then told me to ring back the following week and speak to the value team as they would deal with my issues then. This annoyed me and was not the type of service i have come to expect from sky over the last 13yrs of being a customer. So i rang today and had my faith in Sky restored by an extremely helpful and friendly gentleman called Paul, i believe he was in the value team. He went through all the changes in my account and confirmed everything i needed, he was very patient and explained everything clearly. He took the time to listen to my concerns and got my issue sorted there and then without having to transfer me to anyone else. It was lovely to talk to him and as i said before; he has completely restored my faith in sky. He provided excellent customer service and did it all with a wonderfully pleasent and friendly attitude and i would love for him have the postitive feedback as this kind of service can be very rare these days. Massive thank you to Paul, you were a superstar!
