I must admit I would have preferred to send an email directly to a department Manager rather than share my comments with 'the community' but here goes!
I had been experiencing problems with my Sky Q box which had almost driven me to the edge of reason. I called Sky Technical support on the 18th Jan, waited 15 mins in the queue and was cut off before I could speak to someone... aaarrrgh. I kept persisting with the whole switch it off, turn it back on again scenario until my blood pressue reached 'critical' so endeavoured to ring Sky Technical support again. I waited for someone to answer for 15 minutes and was becoming so frustrated I was going to give who ever answered both barrels. That was until Neil, Tech support from Derry in Ireland answered. Neil managed to diffuse my 'rage' within 2 minutes flat! He was polite, really helpful and stayed on the line until my problem was sorted out. I can honestly say it was a pleasure talking to him and he restored my faith in Sky Tech support (and yes I had tried all the online fixes before making the call), it turned out I just needed to download the system updates - Who knew!!
Even though I didn't want to 'share' my experience with anyone other than Neil's Manager, I felt stongly enough that he did such a fabulous job, then someone should know what an asset he is to the team. It would be good if someone from Sky could confirm that the message has reached the right person. Many thanks
@Federica-C wrote:
Hi There!
We've noticed an amazing increase in the number of customers who share their customer service experience with us.
We're opening this thread to merge all your kind messages together, and provide you with a central place to share your great support experiences.
How To Send Thanks To Sky?
Simply reply to this thread and we'll pass on your feedback to the right department/person.
Thank you!
