Hi , I had the pleasure of speaking to one of your employees Sarah yesterday 02/10/19 at approx 11:15am. Sarah (a Glaswegian lady) was extremely professional, knowledgeable and courteous throughout my call. My problem was rectified and has resulted in my continued use of your services for the next 18 months. However the most important factor in the whole interaction was Sarah's ability to show empathy toward me and her amazing sense of humour.
Her interpersonal and communication skills are excellent and I believe that it would be remiss of me not to inform yourselves that I believe that she is a credit to your company. Had I not had the benefit of being dealt with by Sarah, I would have gone on to leave yourselves and make an official complaint.
I have had to put the information on this thread as I mistakenly thought that I would receive an email or SMS for feedback.
Thanks.
K.
