Re: How To Send Thanks To Sky - Status changed to: Mission Accomplished

[Anonymous]

I have had many issues with Sky over the years, however, nothing like the past few weeks. My partner and I have been with Sky just over 9 years now. Last week I was completely adamant following several bad calls with Sky's advisors - one even terminating the call, that I would not be staying with or recommending Sky.

However, I spoke with an advisor in the the Newcastle office, his name was Anthony. I explained the issues I had faced and the way I had been spoken to by previous advisors. Anthony apologised for their actions and said that he would resolve the issue. I cannot put into words how helpful, polite and knowledgable he was! He called me back when he said he would and resolved all of the issues. He even put a reminder in his calendar for when he returned from his annual leave to check everything had gone through smoothly! He did not disappoint and called me back - unlike other advisors. I really think his work should be noticed - he is definitely an asset to Sky! For these reasons I will be staying with Sky and I have also recommended my mother.

Many thanks and best wishes,

April.