I had the pleasure of speaking to a Scottish man named Calum from Livingstone, Edinburgh. He helped me find the perfect plan for me, and saved me some money. I was ready to leave Sky, but he ensured I stayed. I honestly believe I would have left if it wasn’t for him.
He was very patient, and so informative! We ended up speaking for almost 2 hours and he answered every single question I asked him; even going to online forums and speaking to managers to answer my questions!
He went above and beyond! I even put him on speakerphone whilst my family and I decided what would be best. He was part of the family for a couple of minutes, and the kids shouted “bye Calum!!!” to him when the call was coming to an end. 🙂
I can honestly say, Calum gave me the best customer service experience ever. Amazing, 5 stars, 10/10, 100%! 🙂
Please make sure the feedback gets to his managers and gets back to him, he deserves to be recognised for all his hard work.
