I was transferred through to a lady at 7:30 pm today who was super. I can't remember her name and unfortunately I didn't agree to the survey the second time as I had been cut off from my previous call due to the cold weather and was anxious to get through. I made a bill payment and changed my DD details. She was so friendly and chatty and I felt I needed to send this message as I couldnt complete the survey at the end of the call. Her customer service is 10/10, I'm sure her name began with M, shes from Derry, but may live in Letterkenny, and I would like this feedback to be sent where it needs be. Very happy with the service.
