Re: How To Send Thanks To Sky - Status changed to: Mission Accomplished

[Anonymous]

I would like to say thank you to Rachael from Sky Q Broadband for dealing with our Broadband issues experienced last weekend.

Rachael was excellent and was assisting us with resolving our broadband connection issues. She took the time to understand the issues we were experiencing, talking us through various checks to isolate what was causing the connection issues, calling back at agreed times to check progress and ensuring that we were completely satified with the resolution. It took several attempts to get the issues full resolved but we are now fully back online with a better speed than we had before.

Rachael is a credit to Sky, she is really friendly, keeps promises and goes beyond her remit to ensure she can help. Thank you so much Rachael.