I too can't find a way to lodge a compliment (complaints are easy!), but I must thank the member of staff who guided me through the tests for what appeared to be an broadband outage over the last 24 hours. I came away from the conversation with a list of ideas which I've stored for future use. In fact, the problem seems to have been with the Google server which, according to many others on the Net, has been playing up. However, the lady at Sky took the time to make a thorough assessment of our line's performance, and I am grateful for her efforts.