Hello,
Unfortunately on 29/8/25 my partner and I lost our home to a flash flood. After picking up what pieces remained and setting up at our families home while we rebuild, I began reaching out to my suppliers, including Sky.
I spoke to Hershe who went above and beyond for me. He made sure my early exit fee was waived and that it was clearly explained why I could not return the now damaged router. While helping me we chatted about our pets, our experience with floods and Hershe showed nothing but compassion, understanding and empathy.
Of all the people I have called today, I have had the best experience with Sky and actually felt able to have a bit of a laugh while chatting.
Thank you so much, Hershe, my partner and are so grateful for your help and will be absolutely returning to Sky when we find our new (higher up) home.
