Lori from your retention team was absolutely fantastic. I'd spent over an hour one evening on a call to someone who couldn't really be bothered to help and two further calls to others over the following days with the same response.
When Lori came on the line, she immediately recognised my frustrations and actually listened to me - and genuinely tried to help.
She was chatty and super friendly and actually made the experience far easier.
Sky need to employ more Lori's!!
She made renewing the contract seem effortless and actually turned my frustrations around within a few minutes.
Lori is a credit to your company.
If only customers could speak with her on each occasion, it'd make the process far easier and slicker.
