Today I had the privilege of speaking to Lori Hilton. She was friendly, helpful and went out of her way to find me deals to help me with my tight budget!
Initially I was dealing with another employee who was not at all helpful, wasn't interested in looking at broadband packages for me and was quite abrupt in her manner.
Thankfully I was then passed across to Lori. By this point I was ready to cancel my sky TV package, however Lori found ways to help my budget and keep me with Sky.
She was very efficient and it was just an absolute delight to be looked after by her. I hope your team are able to recognise her calmness and kindness. I always dread talking about Sky things I dont really understand but for Lori no question was a problem!
In this day and age people are very quick to complain and are never as good at recognising great customer service so I wanted to message and just say how impressed I am with Lori Hilton!
Kind regards
Caroline Maries
