Had for a change best experience with sky. She sorted everything for me an spoke to me like a human an not just a paying customer. We also spoke about life in general now for someone who doesn't get out or speak to people much this was so nice to speak to someone who not only listened but understood my dramas! I wish I could speak to her every time I phoned use. Seriously this lass needs to be told how good she is at her job, she's a credit to you sky!!