Usually I don't do this but a lady named Curlin at the billing department makes me feel for the first time that someone listen to me and solve the issues after 5 minutes period.
With the calm voice which make it easier to communicate, I promised her that I will write this, so hopefully management team can reward her Im sure she will have thousands of an excellent review and feedback.
Please dont let this go ur junk mail,
Thankx Curlin, and thankx sky staff