Finding the right sky telephone agent, after being passed on 7 times!! - Status changed to: Mission Accomplished

[Dawn081]

After being on a 2 and half hour call with Sky on 25/07/24 @Lori was telephone agent number 8, I managed to speak to!!! From the outset she knew exactly what I required to be done and needed. She remain professional throughout and dealt with my call quickly.  If only all your telephone agents were like Lori, you would have a premium customer service!! 

[Daniel-F]

Hey @Dawn081 ,

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.

Thanks,

Daniel
Community Moderator

[Dawn081]

Thank you @Daniel-F