I've had a bit of a rocky upgrade and now that the dust is settled I needed to confirm a few aspects and raise some queries about my bill. Firstly I spoke to Kev (who I believe is in mobile cancellations) and he was a shining star in terms of discussing my contract, the outcomes of my decisions and providing me with all the information to be confident in my choices. Gold star customer service.
Then I had some questions about my delayed provisioning compensation so Kev transferred me to Alex in the broadband technical team and Alex was amazingly helpful, patient when I spoke about the troubles I'd had and also answered all of my questions in terms of timescales and when I should expect to see things reflected in my bill. He was excellent too and really made me confident in Sky as a provider.
I just needed to shout them out as star customer service reps who really made me feel like a Gold Star VIP customer. Thanks both!
