I'm not quite sure if this is the right place to do it but I wanted to take the time to thank SAL!
The whole time I've been with Sky and with all the problems I have encountered Sal solved my problem in 5 minutes flat! Thank you for restoring my faith in human nature Sal, you're a credit to Sky, maybe they should get you training others on how to problem solve and deal with customers courteously and efficiently. Well done you! Thanks for being so understanding, reasonable and making my day. I can't praise you enough, but I forgot to ask your department, I do hope this reaches you, or more importantly your superiors, as I really hope your brilliant customer care is rewarded. Thanks again, Lou.😆