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Sky will not accept my internet password

Researcher
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Sky will not accept my internet password

My tv (Samsung) is connected to the internet but Sky will not accept my password.   It was working fine till I had to reboot my router yesterday.   Any ideas??

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Oracle
Posts: 67,437
Post 2 of 7
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Re: Sky will not accept my internet password

Try rebooting your Sky box and see if it will auto connect, if not than have you changed the password from the one that came with yoour router ?

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Researcher
Posts: 6
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Re: Sky will not accept my internet password

I have not changed the password.  I was hoping to avoid rebooting Sky!!

 

Production Supervisor
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Re: Sky will not accept my internet password

Is this a Sky Q box or a Sky HD box?

Researcher
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Re: Sky will not accept my internet password

It’s a Sky+HD.

Production Supervisor
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Re: Sky will not accept my internet password

Normally changing the 2.4G wifi channel on the router resolves this problem. Start with 11, 6 and 1 remembering to apply the change of setting each time. If these don't resolve the issue, try the other channels too. Keep us posted  Smiley Happy

Researcher
Posts: 6
Post 7 of 7
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Re: Sky will not accept my internet password

Not sure I understand what you are saying about the router!  But the good news is that the soft reset has worked and I am now connected again!  Thank you everyone for your help.

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