vip vue rewards

[Mandie_jane01]

For several months i have been trying to access these rewards and it is still not letting me each time  

[caesarome]

@Mandie_jane01 

What is happening when you try to access the VIP section ?

[Mandie_jane01]

Its keeps putting me back on the sky vip page, the one that says show my rewards. It's doesn't show my rewards

[caesarome]

@Mandie_jane01 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Mandie_jane01.

[Vic49]

I am having the same problem.  Can see my bills on the app but not the competitions or cinema tickets. 

Have uninstalled app several times and tried on different devices. Each time I just get Join SKY VIP with Idris Elber picture.  Then it says view your rewards and goes back to the same picture.  No rewards show. 

Have contacted Sky twice now. First time the 8th April then today 20th April. 

Whats the point in being a long term customer and being given offers you can't access and yes we do have Sky Cinema!

Please someone sort this out.