unsupported location

[compostcorner]

i keep getting a message saying...

"unsupported location. The video you are trying to watch cannot be viewed from your current country or location,"

this only happens when i try to watch videos on the sky sports app or website, is this a sky problem or an internet provider problem, i do not have any vpn turned on, and it happens on all browsers.i am in Bristol, uk.

thanks.

[Mark39]

Yes, it may be an issue with your IP address. You could try switching off your router for half an hour or so which will hopefully result in your connection being assigned a new IP address.

[compostcorner]

thanks for the suggestion, but that didnt work.

[Annie+UK]

Use a web location finder to see where it thinks your IP Address is located

[compostcorner]

i live in Bristol, and the ip address is Stoke on Trent.

[compostcorner]

after a conversation with my internet provider, it appears it is a well known thing at sky, apparently i have to ring up sky and ask to be whitelisted.