sky apps

[julb1]

i have iphone14 pro max and i am unable to sign in on any sky app i.e ff,bet and vegas actually any sky app keep getting error.  it's not you it's us  i can sign in on iphone 13 or galaxy   is there a fix for this ? 

[caesarome]

@julb1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[julb1]

hi when i try to sign in on any sky app on new iphone 14 pro max. i keep getting an error message saying. it's not you it's us  and i can't sign in i have tried removing the apps and adding but still the same i am allowing location settings on the apps to. any idea how to resolve this 

[caesarome]

@julb1 

You need to respond to the chat invite via the bubble you should see at the bottom of the page as per my post from yesterday.

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.