"Access blocked to server" when logging on to watch Sky Sports - Virgin customer first login

[Rodders47]

I am a Virgin Media customer with subscriptuon to Sky Sports.

I have installed the Sky Sports App on a mobile device today and have tried to log in to watch content unsuccessfully. also tried on my laptop but always end up with an error message as follows: 

You don't have permission to access "***redacted***" on this server.

Reference #18.6648fd3e.1723460608.5ab95253

https://errors.edgesuite.net/18.6648fd3e.1723460608.5ab95253

I am not using a VPN on either phone or laptop and am based in Bristol in the UK. I have tried on my mobile device via 4G connection rather than Wifi and get the same result. This is my first attempt to watch content other than via my TV - basically i want to test whether i can access Sky Sports + 'red button' content via my phone or laptop.  Thanks for any assistance or pointers folks... 

[Annie+UK]

You are using the VM login link on the app and not the default Sky one?

[Rodders47]

Yes indeed i am @Annie+UK 

[caesarome]

I would suggesting contacting Virgin Media about this as it might be an account related issue so if it is then only they can help,

[Rodders47]

I'll give it a try @caesarome , thanks. Although, as I don't have any issues that I am aware of on my Virgin account and can log on there perfectly well, the pessimist in me says that their answer will be 'you need to talk to Sky'.  

[caesarome]

Hopefully they will not send you to Sky because as you are not a customer then I'm not sure what Sky can do.

One other thing you could do is to see if anyone else is having this issue on the Virgin forums ?

[Rodders47 · Accepted solution]

Ok - it turns out that my email address isn't the 'main' account on our Virgin Media Account - it is my wifes address, and you can only watch Sky remotely by signing inusing the main account. Once we log on with the credentials to Sky, it is all good. Thanks @caesarome for the prompt!