postcode still not recognised on app or browser

[LMath]

Sky account postcode not recognised on App or Browser - contacted sky 3 weeks ago and spoke to 3 different departments but still not working? thanks for any help

[caesarome]

@LMath 

What are you trying to do when entering the postcode ?

[LMath]

I'm trying to get into my sky account so I can change security settings and access discovery + 

[caesarome]

@LMath 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @LMath.

[EJ5]

Hi

I've got this exact same issue, any help would be great

Thanks

[caesarome]

@EJ5 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @EJ5.

[HFulton]

Hi,

I'm having an issue with signing into the my sky app more specifically  finding my post code.  I put my post code in but nothing happens. 

[caesarome]

@HFulton 

Would you like the messaging team to contact you rtomorrow via here about this, if you do you then have 48 hours to start the chat.