new user - your account is not authorised to access the my sky app

[brianjukm]

i just got sky stream and am new sky user (but have unused account from years ago)

in the my sky app:

your account is not authorised to access the my sky app

what to do ?

[caesarome]

If you are logged not the app with the old account you had when you were previously with Sky then it will have been closed after you left so you will need to setup a new one to use.

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

[brianjukm]

tried that and:

https://photos.app.goo.gl/hqaWG8Ep3sEUGGU36

[caesarome]

@brianjukm 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[brianjukm]

mucho thanks for your super speedy help @caesarome 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @brianjukm an invite to chat.

[Lisa-P1987]

Update - we spoke to @brianjukm and they advised they are all fine now 🙂