cannot access Sky VIP app

[AJHUNTER6]

I have tried to access SKY VIP app and i get the following message, albeit nothing has changed and I continue to be a sky customer - no-one in the technical department has been able to fix this issue.

Can someone help?

"Your account is not authorised to access the My Sky App" and then asks me to log out.

[caesarome]

@AJHUNTER6 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[AJHUNTER6]

Thanks, had the online chat and still not resolved - passed onto Sky ID team who re-linked my ID but have not been able to resolve it - this has been ongoing for about 6 months - I have no access to my online account, my bills, my tv package or sky VIP, yet still paying for it!

Can anyone help

[caesarome]

I would suggest calling Sky and asking to speak to the ID team again.

[AJHUNTER6]

I have been in touch AGAIN with Sky ID Team as they failed to call back as promised! - what a poor service - nothing has changed and nothing has been resolved. I still cant access my account, billing, VIP or services....time to cancel the direct debit and raise a high profile complaint. Watch this space....