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Discussion topic: Your account is not authorised to access the my sky app

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This message was authored by: Richie39

Message posted on ‎04 Dec 2025 08:31 PM

Your account is not authorised to access the my sky app

Trying to log into my sky app..

Keep getting not authorised.. and can only log out. 

I'm not on a VPN.. tried reinstalling the app as well.. please help

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎04 Dec 2025 09:43 PM

Re: Your account is not authorised to access the my sky app

Posted by a Superuser, not a Sky employee. Find out more

@Richie39 

Have you previously been able to access the app ?

What device is this on ?

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This message was authored by: Richie39

Message posted on ‎06 Dec 2025 08:03 PM

Re: Your account is not authorised to access the my sky app

No I've never just sign up like a month ago.

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This message was authored by: Richie39

Message posted on ‎06 Dec 2025 08:03 PM

Re: Your account is not authorised to access the my sky app

On android.. But can't log into website as well

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