Your account is not authorised to access the My Sky App

[Rich+Morris]

Why can't I get into my sky app? 

[caesarome]

@Rich+Morris 

Are you new to Sky or a returning customer ?

[Rich+Morris]

Retuning customer, I had an email saying my sim contract was up so I tried to log in to see my options and it keeps saying not authorised 

[caesarome]

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@Rich+Morris wrote:

Retuning customer, I had an email saying my sim contract was up so I tried to log in 

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If you are a Sky mobile customer (as opposed to someone who left Sky a while ago) then see if it lets you link your mobile account as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[Arehaan]

I got a big problem my account is not authorized to access the my sky app

[mc321]

There is maintenance going on with the sky app so hopefully it will be complete soon