Your account is not authorised to access the My Sky App

[ATov]

I have always used the My Sky App but recently it logged me out and I haven't been able login since, the message is: 

Your account is not authorised to access the My Sky App

I have called to try to resolve this, I was advised to change my password, uninstall and reinstall the app, make sure the software on my phone was up to date, and restart my phone.  I have done all of this but I still cannot log in to the app.  

Does anyone have a suggestion for this?  Thank you 😊

[caesarome]

Are you using a VPN because if you are try disabling it to see if you can then access the app.

[ATov]

Hi, Thanks for your reply. 

No, not using a VPN. 

[caesarome]

@ATov 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent ATov  an invite to chat.