Why does the MySky APP always show me an error when checking trying to view my bill

[Johnboy3884]

Everytime since I have got the MySky APP I have never been able to view my bill. Always shows an error !! 
anyone else having this issue and when's it gonna be fixed 

[caesarome]

What is the error and do you see the same if you try to view your bill here:

https://www.sky.com/manage/bill/

[Johnboy3884]

Yes, I've attached a picture. 

 

[caesarome]

@Johnboy3884 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent Johnboy3884 an invite to chat 🙂 

[Anthony10000]

I am having similar issues with the exact same error message each time I try to view my bill, on app and on website, I'm not sure how to fix it. It's been the same for weeks.

[caesarome]

@Anthony10000 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We have not received further communication on the chat, hence we are closing it now. If you still need help, please get back to us, so we can re-escalate this for you. Thanks. 

[AlexLang]

Hi @Addie15 and @caesarome 

I resently susbribe to SKY Stream and I have the same issue, I can't see my bills, even if I got charge on my bank account. I can't see my product in the porduc sectiona and I can't access any the VIP promo on the app. If youy could help me on this, that would great! 

Thanks, 
Alex

[caesarome]

@AlexLang 

What is happening when you try to view your bill via the app ?

[F1Jon97]

Since rejoining Sky I have had the same issue.  After many calls with Sky they never managed to fix it and they really tried hard to do so across multiple teams.

I can't remember who it was on the forum but after a bit of googling I found a post suggesting going directly to this URL in the browser: https://www.sky.com/myaccount/bill/

When I do that and log in I can now see my bills which is good enough for me.  It would probably need one of the developers to look into it to fix and I never managed to get it referred to them.

[caesarome]

---

@F1Jon97 wrote:

Since rejoining Sky I have had the same issue.  After many calls with Sky they never managed to fix it and they really tried hard to do so across multiple teams.

---

Just checking but you had signed out the app with your old account so had signed back into it with your new one if you setup a new account after returning ?