When I try to log onto my sky app I can’t get past the postcode it says no special characters

[Kelly221]

I can't get past postcode whichever way I use my postcode I want to access my cinema tickets 

[caesarome]

@Kelly221 

Would you like Sky to contact you via a private message about this ?

[Kelly221]

Yes please

[caesarome]

@Kelly221 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Kelly221 to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.